Terms of service
Seller and contact
AAshop is operated by ANTONSEN SHOPS I/S, CVR (Danish company registration number) 45097323.
Dyrehavevej 1, 8000 Aarhus C, Denmark.
Email: antonsenshops@gmail.com
Phone: +45 21 42 69 64
Prices and ordering
Prices are shown including VAT. Currency, any discounts, shipping and the total price are shown at checkout before you confirm your purchase. When you have completed your order, we send an order confirmation to the email address you have provided.
Payment
You can use the payment methods shown at checkout for your order. Payment is handled through the shop's payment solution. We never ask for your full card details by email.
Delivery
We deliver with GLS to the parcel shop you choose at checkout. Shipping is free in Denmark on orders over DKK 500. You receive tracking by email when the parcel has been sent. Read about destinations, shipping, delivery and delays in our shipping policy.
30-day returns
You have 30 days from receipt to tell us that you want to cancel your purchase. This also applies to sale items. The extended period does not limit your statutory right of withdrawal. After telling us, you must return the item without undue delay and no later than 14 days later.
Return address: AAshop.dk, Dyrehavevej 1-7, 8000 Aarhus C, Denmark. You pay the return shipping when you cancel a purchase. For a justified complaint, we pay the necessary costs. See the procedure, refunds and the optional withdrawal form in our refund policy.
Right to complain about defects
As a consumer, you have a 2-year right to complain about defects under the Danish Sale of Goods Act. It covers defects that were present at delivery, or where the cause of the defect was present at that time. Normal wear and damage caused by incorrect use are not in themselves a defect.
Contact us within a reasonable time after you discover the defect. A complaint within 2 months of discovery is always on time. Please include your order number and a description of the defect. Photos can help us assess the case.
If the complaint is justified, the item is repaired or replaced at no cost and without significant inconvenience to you. The Act may also give you the right to a price reduction or to cancel the purchase. Your statutory rights are not limited by these terms.
Personal data
Read about how we process your data and about your rights in our privacy policy.
If you want to complain
Please contact us first at antonsenshops@gmail.com. If we cannot find a solution, you can look into complaining to the Danish Mediation Team for Consumer Complaints and possibly the Danish Consumer Complaints Board at Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. See the current conditions and the complaints portal at naevneneshus.dk. For a cross-border purchase within the EU, you can get guidance from Forbruger Europa (the European Consumer Centre in Denmark).